Shipping policy
Shipping Policy
At PrintMall, our products are made to order. This means each item is produced after your order is placed.
Order Processing
Orders are usually processed and produced within 2–5 business days.
Processing times may vary depending on product type, order volume, production partner availability, and seasonal demand.
Estimated Delivery Times
United States orders:
Estimated delivery time, including production, is usually 4–7 business days.
International orders:
Estimated delivery time, including production, is usually 10–20 business days.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carrier delays, customs processing, holidays, weather conditions, incorrect address information, or other circumstances outside our control.
Shipping Destinations
We ship to the United States, European countries, and other countries where our production and shipping partners are able to deliver.
If shipping is not available to your location at checkout, this means we currently cannot deliver to that destination.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the product, destination country, shipping method, and order size.
Tracking Information
Once your order has been shipped, tracking information will be provided by email when available.
Please allow some time for tracking information to update after the shipping label is created.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PrintMall is not responsible for delays, failed deliveries, returned packages, or lost orders caused by incorrect or incomplete address information provided by the customer.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
PrintMall is not responsible for delays caused by customs procedures.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, damaged, or you receive the wrong item, please contact us at:
Please include your order number and clear photos if the item arrived damaged, defective, misprinted, or incorrect.
Contact
For any shipping questions, please contact us at: